Bookings, Payments & Refunds Policy.
Booking Policy
All bookings at Island Air are made through our online scheduling system. Training flights always take priority over leisure or rental flights. In rare circumstances, your booking may be adjusted or rescheduled to accommodate a training flight.
Any rental exceeding 5 hours must receive prior approval from Island Air’s Owner or an approved delegate.
To ensure efficient maintenance planning and aircraft utilization, Island Air operates a “Push” Program. A “Push” aircraft is one that we prioritize flying within its fleet to keep our maintenance schedules optimized. While we do our best to honor your aircraft selection, we cannot guarantee that the exact aircraft you booked will be available for your flight.
Refund Policy
At Island Air, we take pride in delivering quality training, rentals, and service. Please note that all sales are final.
Refunds will only be considered in extenuating circumstances where Island Air has been found to be at fault—such as an error on our part that directly impacts your booking or service. In such cases, any approved refund will be processed either to your original method of payment or as a credit to your account.
Please note that weather delays and air traffic control delays are outside of our control and do not qualify for a refund.
We kindly ask all customers to review their invoices at the end of each flight to ensure billing is accurate. Any missed charges will be applied to your account, and a record of the invoice will be maintained until the balance is paid in full.
If you have any questions or concerns before making a purchase, our team will be happy to assist you.
Payments
Island Air accepts cash, Visa, Mastercard, and American Express for all transactions. Customers may also choose to maintain a positive balance in their personal Island Air account for future use.
For all rental bookings, you are required to fly at least half of your reserved time. Failure to meet this minimum will result in being charged for half of your booking allotment, unless a prior arrangement has been approved by Island Air’s Owner or an approved delegate. The only exception to this is if any weather impact has altered your flight however proof must be provided.